Refund policy

BGecko Return & Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after delivery to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, and free of odors, stains, pet hair, or signs of use. Items must be returned in original packaging (or comparable protective packaging) and you’ll need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at burgesschristopher12.cb.cb@gmail.com with:

  • Your order number

  • The item(s) you want to return

  • The reason for the return

Do not send items back without first requesting a return. Items sent back without authorization will not be accepted.

If your return is accepted, we’ll send you return instructions and the return address.

Return Shipping Costs

  • If you are returning an item because you changed your mind (e.g., ordered the wrong size/color, no longer want the item), return shipping is the customer’s responsibility.

  • If the item is defective, damaged, or you received the wrong item, we will cover return shipping (when a return is required) or arrange a replacement/refund at no cost to you.

Original shipping charges are non-refundable, except when the return is due to our error (wrong item) or a verified defect/damage.

Damages, Defects, and Wrong Items

Please inspect your order upon delivery and contact us within 7 days of delivery if the item is defective, damaged, or you received the wrong item. Include photos of:

  • The item

  • The damage/issue

  • The packaging (if relevant)
    We’ll evaluate the issue and make it right (replacement or refund).

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products (special orders)

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for:

  • Sale items

  • Gift cards

If you have questions about whether your item is returnable, contact us at burgesschristopher12.cb.cb@gmail.com.

Exchanges

We do not offer direct exchanges. The fastest way to get what you want is to return the item (if eligible), and once the return is accepted, place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. Items must be unworn, unused, with packaging intact, and you’ll need proof of purchase. Return shipping costs follow the “Return Shipping Costs” section above unless otherwise required by law.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at burgesschristopher12.cb.cb@gmail.com.

Contact

For any return or refund questions, contact us at: burgesschristopher12.cb.cb@gmail.com