Shipping policy

BGecko Shipping Policy

Order Processing

  • Processing time: Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.

  • During high-volume periods (launches, holidays, promotions), processing may take longer; if so, we’ll display or email an updated estimate.

Shipping Rates & Checkout

  • Shipping costs are calculated at checkout based on your location, package weight, and the shipping method selected.

  • Taxes, duties, customs fees, and import charges (if applicable) are not included in product prices and may be collected by your local government or carrier.

Delivery Estimates

Delivery time = processing time + transit time.

  • All delivery timeframes are estimates and not guaranteed. Carrier delays, customs, weather, or other events outside our control can affect delivery.

Domestic Shipping (U.S.)

  • Available shipping options and estimated delivery windows will be shown at checkout.

  • Once your order ships, you’ll receive a shipping confirmation email with tracking (when available).

International Shipping

  • International delivery times vary by destination and customs processing.

  • You are responsible for any customs duties, VAT, taxes, or import fees charged by your country. These fees are not controlled by BGecko and are non-refundable.

Tracking

  • If tracking is available for your shipment, it will be provided in your shipping confirmation email.

  • Tracking updates may take 24–48 hours to appear after shipment.

Address Accuracy & Undeliverable Packages

  • Please verify your shipping address carefully at checkout.

  • If an order is returned to us due to an incorrect or incomplete address, or because it was deemed undeliverable, we may require an additional shipping payment to reship the order.

Lost, Stolen, or Missing Packages

  • Delivered but missing: If tracking shows “delivered” but you did not receive the package, please check with household members, neighbors, and your local carrier, and file a carrier claim when applicable.

  • If you still can’t locate it, contact us at burgesschristopher12.cb.cb@gmail.com within 7 days of the marked delivery date and we’ll help you investigate.

  • Lost in transit: If tracking has not updated for an extended period or the carrier confirms the package is lost, contact us and we’ll work with you on the next steps (replacement or refund, as appropriate).

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Photos of the damaged item(s)

  • Photos of the packaging (including the shipping label)
    We’ll evaluate and make it right (replacement or refund as appropriate).

Refused Deliveries

If you refuse delivery of a shipment, any return shipping costs (and applicable fees) may be deducted from your refund, unless the refusal is due to our error.

Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect operational, carrier, or legal changes. The current version will always be posted on our website.

Contact

Questions about shipping should be sent to: burgesschristopher12.cb.cb@gmail.com